Contact Us
Last updated: 28 August 2026
Our UK-based support team can help with orders, delivery, returns, warranty claims and product questions.
Customer support
Email: [email protected]
WhatsApp Business: +44 7935 860265
Support hours: Monday to Friday, 9am-5pm, excluding weekends and UK bank holidays. We aim to reply within 1-2 working days.
What to include
- For an order enquiry: order number and checkout email address.
- For a delivery problem: order number, tracking details and photographs of damage if applicable.
- For a fault or warranty claim: order number, description and a photograph or short video where helpful.
- For a return: order number and whether you are cancelling under the statutory right or using our commercial return policy.
Business information
AKASO Action is operated by RETRETO NEXT LIMITED, registered in England and Wales.
Company No.: 15166864
VAT No.: GB 493 7070 67
Registered Office: Office 8929, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
The registered office is not a returns address. Contact us first for return instructions.