Refund and Returns Policy
Last updated: 28 August 2026
90-day commercial returns
We offer a voluntary 90-day return period from the day you receive the item. For this commercial return, the item should be in resalable condition with its original packaging, accessories and proof of purchase. If the item has been handled beyond what is reasonably needed to inspect it, we may reduce the refund to reflect any diminished value where the law allows.
14-day statutory cancellation
For most UK online orders, you may cancel for any reason within 14 days after you, or a person you nominate, receives the goods. Tell us clearly that you are cancelling by emailing [email protected]. After notifying us, send the goods back within 14 days. You may use the model cancellation wording below, but it is not required.
For a statutory cancellation, we refund the standard delivery charge. You pay the direct cost of returning the goods unless the item is faulty, damaged, incorrect, or we agreed to pay it. We refund the original payment method and may wait until the goods are returned or you provide evidence of posting, whichever is earlier.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order number and clear photographs if an item arrives damaged, is not what you ordered or develops a fault. Do not use visibly damaged equipment. We pay reasonable return postage for faulty, damaged or incorrect goods and will provide an appropriate remedy.
Under the Consumer Rights Act 2015, you may have a 30-day short-term right to reject faulty goods. After that, repair or replacement may apply, followed by a price reduction or final rejection in the circumstances set by law.
How to start a return
- Email [email protected] with your order number, the reason and whether you are using the statutory cancellation right or our commercial policy.
- Wait for our return instructions. Do not send goods to the registered office or an unconfirmed address.
- Pack the camera and included accessories securely and use tracked delivery where appropriate.
Refund timing
For a statutory cancellation, we issue the refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. For approved commercial returns, we issue the refund within 14 days of approval. Your bank or card issuer may take additional time to post it.
Items and situations not covered by the commercial policy
Our voluntary 90-day policy does not cover goods returned after the period, missing essential accessories, or goods damaged through use beyond reasonable inspection. These limits do not apply where they would remove a statutory right, including rights for faulty or misdescribed goods.
12-month commercial warranty
The product carries a 12-month commercial warranty against manufacturing defects from delivery. Email your order number and a description, photograph or short video of the fault. The warranty is additional to statutory rights and does not replace them. It excludes damage caused by misuse, accidental damage, unauthorised modification, abnormal installation, or ordinary wear.
Model cancellation wording
“To AKASO Action, I hereby give notice that I cancel my contract of sale for [product], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date].”
Contact
Email [email protected] or WhatsApp Business +44 7935 860265.