Shipping Policy
Last updated: 28 August 2026
Delivery area and cost
We currently deliver to physical addresses within the United Kingdom. Free UK delivery on all orders. We do not currently deliver to PO Boxes or BFPO addresses.
Processing and delivery estimates
- Orders normally dispatch within 1-3 business days, excluding weekends and UK bank holidays.
- Orders placed after 11:00 GMT/BST on Friday are normally processed the following Monday.
- Standard UK delivery normally takes 3-5 business days after dispatch.
- We use Evri and Royal Mail, or another suitable carrier shown in the order confirmation.
Delivery times are estimates, not guaranteed dates. Carrier disruption, severe weather, public holidays or events outside our reasonable control can extend them. We will provide tracking information when the carrier makes it available.
Delivery problems
If a parcel is late, missing or arrives damaged, email [email protected] with your order number as soon as possible. Keep the packaging and photographs of any damage. We remain responsible for the goods until they are delivered to you or a person you nominate, subject to your statutory rights.
If delivery has not happened by an agreed essential date or within a legally reasonable period, you may have cancellation and refund rights. Contact us so we can investigate and arrange the appropriate remedy.
Returns and refunds
See the Refund and Returns Policy for the 14-day cancellation right, our voluntary 90-day commercial return policy, refund timing and return postage rules. We do not remove statutory rights because a carrier is delayed.
Contact
Email [email protected] or WhatsApp Business +44 7935 860265. Support hours are Monday to Friday, 9am-5pm, excluding UK bank holidays.